I’ve catsat Penny a few times back when Michelle was living in SF, but I didn’t have any great photos of him. So I scrolled back through Michelle’s Instagram feed, ohhhhh about 5 years or so. I screenshot this photo, which follows the suggested Crown & Paw guidelines of having the animal facing either to the left or right, looking away from the camera. There were a few other photos that I wanted to use, but the photo guide said that the animal’s entire head had to be visible. The photo I originally wanted showed his beautiful orange markings well, but it cut out half his ear. I entered Michelle’s shipping information, and my billing information. Three times I got a screen with an infinite spinner of death 0_0. I started to get worried, did I just buy three cat portraits? Eventually I had to close out the browser tab each time. Two days later on May 27th I shot Crown & Paw support an email. In these screenshots I’ve removed names & order numbers, and replaced our addresses with fakes that still illustrate the issue. OK, it didn’t go through, confirmed that on the 28. I tried again to purchase the portrait, with the same spinner of death plaguing me on checkout. I went through checkout paying via my Paypal account instead. I got a confirmation email and thought nothing of it. It wasn’t until about a week later that I decided to check on the status of the item via a link sent in my confirmation email. There was an unidentified problem, so I looked back again at my confirmation email. The shipping address and the billing address were both addressed to Michelle, using an address that was a mash-up of both of our addresses!!!! It had her full name and Portland street address, and my San Francisco city, state and postal code. What? Come on, this e-commerce system is buggy. I sent another email to customer service on June 6. I got an instantaneous auto-reply from a dog customer service bot. Ummm, that’s really cute, but let’s talk to a human about this. Ok, I realize now looking back at this that maybe the person did not understand. They never say in the email THAT THEY ARE CHANGING IT TO THE CORRECT ADDRESS. I thought that it was clear what was going on from my initial correction email, but it was not, as you will soon see. The next day I went to check the order screen again, and it said that my order was printing and shipping! I would receive a shipping notification soon. Ok I thought, they must have fixed the address issue. The next day at 1:34pm I get an email that my order is on the way! I checked in again 9 days later on June 17, and shit, the addresses under shipping and billing are still the incorrect nonexistent address. One minute later at 1:35 I get a delivery update:Īt 1:37 I get an email response to my email from the previous day. I write back:Īt this point I am a bit flustered and angry. My friend’s birthday has come and gone by several days.
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